Self-Exclusion
A practical guide to blocking gambling access and finding support.
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What is self-exclusion?
Self-exclusion is a formal arrangement to prevent access to specified gambling services for a chosen period. It is intended to create a barrier to gambling for people who want to stop or take a meaningful break. It differs from simply unsubscribing from promotional emails or deleting an app.
According to the UK Gambling Commission, an operator should take reasonable steps to prevent a self-excluded person from gambling. Exclusion can be arranged with an individual operator or, where supported, through a multi-operator scheme.
How to take action
Identify accounts
List the operators and apps you want to block. Include any products used regularly.
Choose the exclusion route
Contact the operator directly or a relevant multi-operator service.
Complete registration
Provide accurate identification details through official channels and retain confirmation.
Add other safeguards
Consider bank payment blocks, device restrictions and confidential support.
What GAMSTOP ONLINE covers
GAMSTOP ONLINE is a UK self-exclusion scheme covering gambling websites and apps licensed in Great Britain. Eligible UK residents can select an exclusion lasting six months, one year, five years or five years with automatic renewal. According to GAMSTOP, registration can take up to 24 hours to become effective and an exclusion cannot be removed during its minimum term.
It is not a worldwide system. It does not necessarily cover offshore operators, non-GB-licensed services, or every form of gambling. Visitors outside the relevant jurisdiction should locate their own regulator's or operator's official exclusion services.
Existing balances and account access
Do not assume that registering for a multi-operator block automatically returns withdrawable account funds. GAMSTOP advises users to contact operators directly about remaining balances. Preserve confirmation details and use official customer support for funds or account issues.
Operator-level self-exclusion can have different conditions from a multi-operator scheme. Review the specific service's rules, including effective date, duration and reinstatement process.
Self-exclusion works best with support
Blocking access is useful, but gambling urges, debt or emotional distress may persist. GamCare can provide confidential advice and refer people to further services. Its National Gambling Helpline is available at 0808 8020 133 in the UK, 24 hours a day.
You can also ask your bank about gambling-payment blocks, install reputable device blocking software, and speak to a trusted person. Seek local emergency assistance if anyone is at immediate risk of harm.
Verified sources
Support is available
You can take steps to reduce harm, stop gambling and seek independent help. This website does not offer gambling accounts or support access.
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